Shipping & Returns Policy

1. Shipping Methods

We offer three distinct options to ship your items globally. Shipping fees are charged per order, not per item, allowing you to save on fees when purchasing multiple items. Additional Benefits:

• Free tracking on all orders over $25
• Free Expedited Shipping (FedEx or DHL) on orders over $250

2. Important Notice to All International Buyers (Import Duties & Taxes)

All shipments originating from Japan are sent as DDU (Delivered Duty Unpaid). This means the listed item price and shipping charges do not include any import duties, taxes, or customs clearance fees required by your destination country. These additional costs are the buyer’s sole responsibility.

Special Notice for U.S. Buyers

You should anticipate being billed for the following charges upon import:

1. Customs Duties: Typically assessed at a rate of at least 15% of the item’s value (varies by product and value).

2. Handling Fee: A separate processing or brokerage fee charged by the courier (e.g., FedEx, DHL, or UPS) for clearing the item through customs.

These charges will be billed directly to you by the shipping courier. We will contact you after purchase to ensure your full understanding and agreement to accept these import liabilities. Before purchasing, please check with your country’s customs office to determine what these additional costs will be. We are prohibited by law from marking merchandise below value or marking items as a “gift.”

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3. Return Policy

Return Window

Returns are accepted within 60 days of delivery. To request a return, please contact us within this period.

Return Shipping

• For returns due to customer reasons (e.g. change of mind or incorrect order), the buyer is responsible for return shipping.
• All returns must be sent using a trackable shipping method. We are not responsible for lost returns without tracking.

Condition Requirements (Trading Cards)

• Sealed products: Returns accepted only if unopened.
• Single cards: Must be returned in original sleeves, toploaders, and packaging. No swaps or alterations.
• Graded cards (slabs): Not returnable if the case is opened, cracked, or tampered with.
• Digital codes / redemption items: Not returnable.

Non-Returnable Items

• Opened sealed products
• Consumables
• Custom or made-to-order items
• Digital items
• Sale items marked as Final Sale

Refunds

• Refunds are issued to the original payment method after inspection.
• Processing time: typically 5–7 business days after return arrival.
• If the item is returned used, damaged, or not in original condition, up to 50% may be deducted.

Wrong / Damaged Items

• If we made an error or the item arrived damaged, contact us within 7 days of delivery with photos.
• We will provide a prepaid return label or replacement when applicable.

Contact

Email: info@cardster.net